PRIVACY POLICY

Metropolitan Touring Travel Agency informs you about its Privacy Policy regarding the treatment and protection of personal data of users and customers that may be obtained by browsing or purchasing services through the website www.metropolitantouring.com.ec

On the protection of personal data, the Owner guarantees compliance with current regulations.

Terms and conditions when making purchases of our services website implies the acceptance of this Privacy Policy

Identity of the person in charge:

Applied in data processing Principles

Processing your personal data, the Holder will apply the following principles that comply with the requirements of international data protection regulations:

  • Legality, loyalty and transparency Principle: For processing, Owner will always require consent of your personal data, it could be for one or more specific purposes, you will always be informed in advance with absolute transparency.
  • Data minimization Principle: Only the data strictly necessary for the purpose or purposes that are requested will be asked by The Owner.
  • Conservation period limit Principle: Data will be kept for the time strictly necessary for the purpose or purposes they were requested for.

Corresponding conservation period according to the purpose will be informed by the Owner. Subscriptions will be deactivated when users and clients voluntarily become inactive from subscriptions.

  • Integrity and confidentiality Principle: Security, confidentiality and integrity of your data is guaranteed, by the way we treat the information.

The owner takes necessary precautions to avoid unauthorized access or improper use of its users’ data by third parties.

Obtaining personal data

You do not need to provide any personal information to navigate through www.metropolitantouring.com.ec. Personal data you do provide in the following cases:

  • By contacting through the contact forms or sending an email.
  • By signing up for a subscription form or a promotion delivery service that the Owner manages.
  • Confirming a purchase for the electronic invoicing process.
  • Through the payment button by confirming the purchase transaction. This information will only be used at the time of the transaction and will not be managed by the website or used or stored by the Owner.

Your rights

Regarding your personal data, the Owner informs you that you have the right to:

  • Request access to stored data.
  • Request a correction or cancellation.
  • Request the limitation of your treatment.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any client, subscriber or user who has provided their data at any time can contact the Owner and request information about the data that you have stored and how you have obtained them, request their rectification, limit their use or request the cancellation of such data.

You have to send an email to info@metropolitantouring.com.ec, to make use of your rights of access, rectification, cancellation and elimination, later a person assigned by the Owner will contact you to help you in the management of your request.

Processing of personal data purpose

You are providing personal information for which the Owner is responsable, when you connect to the website to send an email to the Owner. This information may include personal data such as your IP address, name and surname, physical address, email address, telephone number, and other information. By providing this information, you give your consent for your information to be collected, used, managed and stored by Metropolitan Touring Travel Agency, only as described in this Privacy Policy.

Depending on the information capture system, the treament of personal data and the purpose of the treatment are different by the Owner.

  • Contact forms: Requests of personal data by the Owner among which may be: names and surnames, email address and telephone number in order to answer your queries. Depending on the information capture system, the treament of personal data and the purpose of the treatment are different by the Owner.

For example, The Owner uses this data to respond to your messages, doubts, complaints, comments or concerns that you may have regarding the information included on the website, the services provided through the website, the treatment of your personal data, questions regarding the legal texts included in the website, as well as any other query you may have that is not subject to the conditions of the website or the purchase of any service.

  • Suscription form content: the following personal information: names and surnames, email address, telephone number will be requested by the Owner to manage the list of subscriptions, send newsletters, promotions and special offers.

There are other purposes for which the Owner processes your personal data:

  • To guarantee compliance with the conditions contained in the Legal Notice and in the applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data.
  • To support and improve the services offered by this website.
  • To analyze navigation. The Owner collects other non-identifying data that are obtained through the use of cookies that are downloaded to your computer when you browse the website, whose characteristics and purposes are detailed in the Cookies policy.
  • To manage social networks. The Owner has a presence on social networks. If you become a follower on the Owner’s social networks, the treatment of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and that you have previously accepted.

You can consult the privacy policies of the main social networks in these links:

The Owner will process your personal data in order to correctly manage their presence in the social network, inform you of their activities, products or services, as well as for any other purpose that the regulations of social networks allow.

The profiles of followers on social networks, in no case will be used by the owner to send advertising individually. 

Personal data security

To protect your personal data, the Owner takes all reasonable precautions and follows the best practices in the industry to prevent their loss, misuse, improper access, disclosure, alteration or destruction of them.

The website is hosted on Amazon Web Services. The security of your data is guaranteed, since they take all the necessary security measures for it. For more information you can check their privacy policy

Other website contents

Pages of this website may include embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed an additional third-party tracking code, and monitor your interaction using their code.

Cookies policy

To the properly function for this website you need to use cookies, this information is stored in your web browser.

All the information regarding the obtaining policy, the purpose and the treatment of cookies you can consult on the Cookies Policy page.

Data processing legitimation

The processing of your data legal basis is: Consent.

You have to accept this Privacy Policy to contact the Owner, to subscribe to a promotion delivery service or make comments on this website.

Personal data categories

Personal data categories that the Owner deals with are

Categories of personal data

The categories of personal data that the Owner deals with are:

  • Identification data

Preservation of personal data

Personal data provided by you will be kept by the owner until you request its elimination.

Personal data addressee

  • Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). You will find more information at: https://analytics.google.com

Google Analytics uses “cookies”, which are text files located on your computer, to help the Owner analyze the use made by users of the website. Cookie informaction generated about the use of the website (including your IP address) will be directly transmitted and filed by Google on servers in the United States.

  • DoubleClick by Google is a set of advertising services provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). You will find more information at: https://www.doubleclickbygoogle.com

DoubleClick uses “cookies”, which are text files placed on your computer and which serve to increase the relevance of advertisements related to your recent searches. The Google Privacy Policy explains how Google manages your privacy with regard to the use of cookies and other information.

You can also see a list of the types of cookies used by Google and its partners and all the information related to their use of advertising cookies.

Web navigation

When browsing www.metropolitantouring.com.ec non-identifying data may be collected, which may include the IP address, geolocation, a record of how the services and sites are used, browsing habits and other data that cannot be used for identify you.

This website uses the following third-party analysis services:

  • Google Analytics
  • DoubleClick by Google

The Owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to collect demographic information.

Personal data accuracy and veracity

You commit yourself that the data provided to the Owner are correct, complete, exact and current, as well as to keep them duly updated.

You are solely responsible, as a user of the website for the veracity and correctness of the data you send to the site, exonerating the Owner of any responsibility in this regard.

Acceptance and consent

You, as a user of the website declare that you have been informed of the conditions on the protection of personal data, you accept and consent to the treatment thereof by the Owner in the manner and for the purposes indicated in this Privacy Policy. 

Cancellation

You have to send an email to info@metropolitantouring.com.ec, to make use of your rights of access, rectification, cancellation and elimination, later a person assigned by the Owner will contact you to help you in the management of your request.

The exercise of your rights does not include any data that the Owner is obliged to keep for administrative, legal or security purposes.

Privacy Policy Changes

The right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices is reserved to the Owner.

These policies will be in effect until they are modified by others duly published.